Warranty & Care
At Roadtrip Madewood (RTMW), our watches are designed to accompany you on all your explorations, from the urban hustle to quiet evenings by the fire. As genuine wood is a living and unique material, each timepiece requires special care and benefits from comprehensive protection.
🛡️ Our 2-Year Comprehensive Warranty
All our wooden watches come with a 2-year limited warranty from the date of purchase.
What is covered:
  • Manufacturing defects of the case, wooden strap, or fastening buckles.
  • Malfunction of the internal mechanism (quartz movement).
  • Hands or dial components that detach abnormally.
What is not covered:
  • Normal wear and tear of the wood (color changes over time or slight surface scratches due to use).
  • Damage caused by improper handling, accidents (violent impact, dropping on asphalt), or third-party modifications to the watch.
  • Major damage caused by water (total immersion).
If your watch presents a defect covered by the warranty, contact our team at [Insert your email here] with your order number and a photo of the issue. We will proceed with the repair or replacement of your timepiece.
🌲 Wooden Watch Care Guide
Genuine wood reacts to its environment. To ensure your watch retains the luster of its original grain throughout your road trips, here are our expert tips:
1. Water Resistance (Splashproof)
Our watches are designed for everyday life. They are perfectly resistant to splashes, light rain, sweat, or hand washing.
  • Note: Wood is porous. You must remove your watch before swimming, showering, surfing, or going to the sauna. If the watch gets accidentally wet, wipe it dry immediately with a soft cloth.
2. Cleaning and Moisturizing the Wood
Over time, contact with your skin will naturally moisturize the wood and give it a unique patina. If the wood seems to dry out or lose its luster after long exposure to the sun:
  • Apply a tiny drop of coconut oil or lemon oil to a clean microfiber cloth.
  • Gently rub the wooden parts to nourish them and bring out the natural grain.
  • Wipe off any excess with a dry side of the cloth.
3. Extreme Temperatures
Avoid leaving your watch directly exposed on the dashboard of your vehicle in the summer sun, or leaving it freezing in the car during winter. Extreme thermal fluctuations can cause the wood to warp unnecessarily.
Questions about adjusting your strap or about our warranty? Our team of enthusiasts is always ready to answer. Write to us directly via our Contact page.

What are the delivery times?

Our packages are prepared and shipped within 24 to 48 hours. Delivery then takes 3 to 5 business days anywhere in Canada. Shipping is FREE for all orders of $100 or more ($11.99 flat rate below this amount).
Are your watches, rings, and glasses water resistant?

Our products are made of real wood and are perfectly resistant to everyday splashes (rain, hand washing). However, as wood is a living natural material, it is strongly advised not to swim or shower with them.
Are the products suitable for sensitive skin?

Absolutely. Natural wood is a healthy, neutral, and entirely hypoallergenic material. It is the ideal choice if you react to or are allergic to traditional metals and plastics.
What is your return and exchange policy?

You can change your mind with complete peace of mind! You have 15 days from the receipt of your package to return the item in its original condition for an exchange or refund.
How do I adjust the wooden strap on my watch?

All our wooden wristwatches come with a small, free adjustment tool and extra links in the box. This allows you to easily remove or add links at home to perfectly fit your wrist.
How can I track the status of my delivery?

As soon as your package leaves our workshop (within 24 to 48 hours), you will automatically receive a confirmation email containing a tracking number. Simply click on this link to track the progress of your delivery in real time.
Where are you located?

RTMW Store is proudly based in Quebec, Canada. From our premises, we manage your orders, inventory, and customer service to ensure maximum speed and proximity.